MELANOMA UK app FAQS

 
Melanoma UK app FAQs - Known issues

 

The FAQs might help you with any questions about using the Melanoma UK app. The list will be updated regularly. Known issues are listed below the FAQs.
If you have any questions or concerns about the app, please email us at melanoma@vitaccess.com

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Known Issues

TREATMENTS

There is an inconsistency in the way that these questions are asked: for current treatments, it would be better if you could also add the planned completion date of the treatment. We are working on an update to resolve this issue.

 LIST OF HOSPITALS

The list of hospital trusts is as complete as we can make it from officially available sources.

Please let us know if your hospital is not listed.

 WHAT IS AN NHS/CHI NUMBER?

Your NHS number (CHI number in Scotland) is unique to you as a patient. It comprises 10 digits in a 3 3 4 format.
You should have a medical card showing this number, and it is provided on letters relating to your medical treatment.
If you cannot find your NHS or CHI number, contact the health centre or practice you are registered with.

WHY ISN'T MY POSTCODE ACCEPTED?

Postcodes comprise two parts, separated by a single space. The following list shows the different permutations depending on where you live (L is a letter; N is a number):
LLNN NLL (e.g. OX23 9ZZ)
LLN NLL (e.g. SN9 3PP)
LNN NLL (e.g. B27 7ZP)
LN NLL (e.g. B6 5MY).
Check that you have a single space between the two parts, and that there are not extra spaces before or after each part.
We are carrying out further validation. Please contact us if you think a valid postcode is being rejected.

HOW DO I ENTER MY YEAR OF BIRTH?

Tap on the year, a menu then appears that allows you to scroll through the years quickly to find the year you were born. Tap Set when your date of birth is shown in black in the middle row, and then do the same for the month and day. Tap OK when you’re done.

HOW DO I CHANGE/RESET MY PASSWORD?

Tap on the profile icon (the head and shoulders image) at the top-right of the screen, then Change password.

Please note, you can only do this from the mobile app and not from a desktop or laptop computer.

CAN I USE THE APP ON MORE THAN ONE DEVICE?

Yes. You can install the app on your mobile phone and tablet(s) and use the same log-in details for all apps.

CAN I USE A WINDOWS MOBILE DEVICE?

Unfortunately not. It has been widely reported that Microsoft is no longer looking to actively support the Windows Mobile operating system. Therefore we have chosen not to expend the significant extra resources that it would need to run the study app on that platform.

The app icon will appear on the home screen of your device. Tap on the icon to begin. Note that you can install the app on more than one device and use the same login credentials on each device. You should also change the initial password you receive to one of your choosing.

Please do not hesitate to contact us if you have any questions, and follow us on social media to stay up to date: LinkedIn, Vitaccess Twitter, MyRealWorld™ Twitter and Facebook.

If you would like more information, please contact Melanoma UK: www.melanomauk.org.uk

 
 

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